Refund policy
Refund & Return Policy
At Rooppret, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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All original tags and packaging must be intact.
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Proof of purchase (order confirmation or receipt) is required.
How to Request a Return
To initiate a return, please contact us at:
📧 inquiry.rooppret@gmail.com
📞 0328-9827721
Return Address:
Rooppret
Kacha Jail Road, Chungi Amer Sidhu,
Lahore, 54000, Pakistan
Please note that returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive:
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A damaged item
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A defective product
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An incorrect item
Contact us immediately at inquiry.rooppret@gmail.com with clear photos of the issue. Our team will review your request and work to resolve it as quickly as possible.
Exchange Policy
We offer exchanges for eligible items. To request an exchange, please contact our support team within 7 days of receiving your order.
The item must meet all return eligibility requirements, including being unused and in its original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved:
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Refunds will be processed to your original payment method.
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The refund may take 7–10 business days to appear, depending on your bank or payment provider.
If you have not received your refund after 15 business days from approval, please contact us at:
Need Help?
If you have any questions regarding returns, exchanges, or refunds, feel free to contact us:
📧 inquiry.rooppret@gmail.com
📞 0328-9827721
Thank you for shopping with Rooppret. We appreciate your trust and support. 💖